PRIORITY | CRITERIA | TARGET RESPONSE TIME |
| The Critical status must be changed by Cloudkew Support in consultation with the Managing Partner of Cloudkew. Must consist of one of the following:
Workflow:
| Immediate Response Update every 4-6 hours until resolved |
| Major Change request Must consist of one of the following:
| Five (5) business days |
| Minor tweaks and simple change requests Must consist of one of the following:
| Seven (7) days |
| General Inquiries Must consist of one of the following:
| Seven (7) days |